Terms And Conditions

Terms and Conditions for Carpet Cleaners Mayfair Services

These Terms and Conditions set out the basis on which Carpet Cleaners Mayfair provides professional carpet, upholstery and related cleaning services to residential and commercial clients. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions are used:

Client means the person, company or organisation requesting services from Carpet Cleaners Mayfair.

Company means Carpet Cleaners Mayfair, the cleaning service provider.

Premises means the property or location where the services are to be performed.

Services means any carpet, rug, upholstery, hard floor or related cleaning work or treatments carried out by the Company.

Technician means any employee, contractor or representative assigned by the Company to carry out the services.

2. Service Area

The Company provides cleaning services within Mayfair and surrounding districts, and in other parts of London by prior arrangement. Acceptance of a booking is subject to availability of technicians in the relevant area and practical access to the premises. The Company reserves the right to decline or reschedule bookings where access or location makes service delivery impractical or unsafe.

3. Booking Process

3.1 Bookings may be requested by the Client through the Companys accepted communication channels, including online enquiry forms or written correspondence, subject to confirmation by the Company.

3.2 A booking is not confirmed until the Company has provided explicit confirmation of the appointment time, date, and service details. The Company may request additional information about the premises, access, parking and the condition of items to be cleaned before confirming a booking.

3.3 The Client is responsible for providing accurate information about the premises, including the number and size of rooms or items, type of flooring, level of soiling, presence of stains, and any special requirements.

3.4 Any quotation provided before an on-site inspection is an estimate only. The final price may be adjusted where the actual condition, size, or nature of the work differs from the description originally provided. Where such changes are material, the Company will inform the Client before commencing work.

3.5 The Client must ensure that an adult authorised to approve work and sign documentation is present at the premises at the agreed start and completion times, unless otherwise agreed in advance.

4. Access, Parking and Health and Safety

4.1 The Client must provide safe and reasonable access to the premises at the agreed time. This includes ensuring that keys, entry codes or concierge arrangements are available as necessary.

4.2 The Client is responsible for providing or arranging suitable parking for the Companys vehicle in reasonable proximity to the premises. Where paid parking, permits or congestion charges are required, these costs may be added to the final invoice if not provided directly by the Client.

4.3 The Client must ensure that the premises are safe for the technician to work in and are compliant with applicable health and safety requirements. The Company reserves the right to refuse or suspend service where there is a risk to health or safety, including but not limited to hazardous materials, aggressive animals, or unsafe structural conditions.

4.4 The Client is responsible for securing and moving any fragile, valuable or easily damaged items that may be affected by the services, unless specifically included in the service description.

5. Client Obligations Before Cleaning

5.1 The Client should remove small furniture, personal items, breakables and clutter from areas to be cleaned, unless otherwise agreed as part of the service. Large or heavy furniture may be moved at the technicians discretion, where safe and practical, but this is not guaranteed.

5.2 The Client must inform the Company in advance of any known issues with carpets, rugs, flooring or upholstery, including previous damage, loose fittings, unstable seams, excessive wear, colour instability or previous cleaning treatments that may affect the outcome.

5.3 The presence of pets should be disclosed prior to service. The Client must keep pets away from the working area and equipment for the duration of the service and until areas are fully dry.

6. Scope and Limitations of Services

6.1 The Company will use reasonable skill and care and industry-recognised methods to deliver its services. However, it cannot guarantee complete stain removal or restoration to original condition, particularly for stains containing dyes, acids, permanent markers, heavy soiling, or damage caused by previous treatments.

6.2 The Company will assess items before cleaning and may advise against proceeding where there is a high risk of damage or colour loss. If the Client chooses to proceed against advice, the Client does so at their own risk and the Company shall have no liability for resultant damage.

6.3 Shrinkage, colour bleeding or texture changes can occur with certain fibres and constructions, especially where previous damage, wear or unsuitable cleaning agents have been used. The Company will take reasonable precautions but cannot accept liability where these issues arise from inherent defects or pre-existing conditions.

6.4 Drying times vary depending on ventilation, temperature, humidity and material type. The Company does not accept responsibility for any issues arising from improper use of items before they are fully dry.

7. Prices, Quotations and Payments

7.1 Prices are generally quoted per room, per item, per area or per hour, as specified at the time of booking. All prices will be confirmed before the service commences, subject to inspection of the premises and items.

7.2 Quotations are valid for a limited period as specified at the time of quotation. The Company reserves the right to revise prices if the scope of work changes, or where significant additional time or materials are required.

7.3 Unless otherwise agreed in writing, payment is due immediately upon completion of the services. The Company may require a deposit or full prepayment for certain bookings, including large commercial work, out-of-hours services, or during busy periods.

7.4 The Company accepts the forms of payment communicated at the time of booking, which may include card or other cashless payment methods. Cash payments may be accepted at the discretion of the Company.

7.5 Where payment is not made on completion, invoices are due within the agreed payment term. The Company reserves the right to charge interest or late payment fees in line with applicable UK legislation for overdue amounts and may suspend further services until all outstanding balances are settled.

8. Cancellations, Rescheduling and No-Show Policy

8.1 The Client may cancel or reschedule a booking by giving the minimum notice period communicated at the time of booking. Where the Client fails to provide sufficient notice, the Company may charge a cancellation or rescheduling fee, which may be up to a reasonable percentage of the quoted service price.

8.2 Where the Client fails to provide access to the premises at the agreed time, or where the technician is unable to commence work due to circumstances within the Clients control, the Company may treat this as a late cancellation and apply the relevant fee.

8.3 The Company will use reasonable endeavours to attend bookings at the agreed time. However, appointment times are estimates and may be affected by traffic, weather or unforeseen operational issues. The Company will inform the Client of significant delays and offer a revised time or rescheduled booking where necessary. The Company is not liable for indirect losses arising from delays beyond its reasonable control.

8.4 In rare circumstances, such as technician illness, equipment failure or safety concerns, the Company may need to cancel or postpone a booking. In such cases, any prepayments for the affected appointment will be applied to a rescheduled booking or refunded, at the Clients choice. This shall be the Clients sole remedy for such cancellations.

9. Complaints and Service Issues

9.1 The Client is encouraged to inspect the work upon completion while the technician is still on site. Any concerns should be raised immediately so that they can be addressed promptly.

9.2 If the Client identifies an issue after the technician has left, they must notify the Company within a reasonable time, typically within 48 hours of service completion, providing details and, where possible, photographic evidence.

9.3 Where a complaint is justified and relates directly to the quality of the cleaning, the Company may offer to re-clean affected areas, provide a partial refund, or another reasonable remedy, at its discretion. The availability of a re-clean is subject to the Client providing access to the premises.

10. Liability and Insurance

10.1 The Company will exercise reasonable care in handling items and working within the premises. The Company maintains appropriate insurance cover as required for its operations.

10.2 The Companys liability for loss or damage arising out of or in connection with the services is limited to the value of the specific service provided on the occasion giving rise to the claim, or any lower limit required by law, except where liability cannot be legally limited or excluded.

10.3 The Company shall not be liable for any loss or damage resulting from:

a. Pre-existing defects, wear, discolouration, weak fibres, loose fittings, or damage.

b. Failure by the Client to provide accurate information, instructions, or warnings about items to be cleaned.

c. The use of products or methods previously applied by the Client or third parties.

d. Indirect or consequential loss, including loss of profit, loss of use, or loss of opportunity.

10.4 The Client is responsible for removing valuables and fragile items from areas to be cleaned. The Company will not be liable for loss of money, jewellery or small valuables left unattended in cleaning areas.

10.5 Nothing in these Terms and Conditions shall exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.

11. Waste Handling and Environmental Compliance

11.1 The Company will manage waste materials arising directly from its cleaning processes in line with relevant UK waste management and environmental regulations.

11.2 Any substantial waste already present at the premises or generated by the Clients activities is the Clients responsibility, unless explicitly agreed in writing as part of an additional waste removal service.

11.3 The Company uses cleaning solutions and products appropriate for professional use and aims to minimise environmental impact where practicable. The Client should inform the Company of any specific environmental or disposal requirements applicable at the premises.

11.4 The Client must not request or require the Company to dispose of waste in a manner that would breach local or national regulations. The Company reserves the right to refuse any request that would result in non-compliance with applicable law.

12. Property and Keys

12.1 Where the Client provides keys or access devices to the Company, these will be handled with reasonable care and returned or retained in accordance with the Clients instructions.

12.2 The Company accepts no liability for claims arising from keys already in circulation, previous access arrangements, or security systems not installed or managed by the Company. The Client is responsible for notifying the Company of any specific security requirements.

13. Data Protection and Privacy

13.1 The Company collects and processes personal information from Clients solely for the purpose of managing bookings, delivering services, taking payment, and handling enquiries or complaints, in accordance with applicable data protection legislation in the UK.

13.2 The Company will not sell or disclose Client personal data to unrelated third parties except where required by law or where necessary to deliver the services, such as sharing limited information with assigned technicians.

13.3 By using the services, the Client consents to the processing of their personal information for these purposes. The Client may request access to, correction of, or deletion of their personal information where permitted by law.

14. Force Majeure

14.1 The Company shall not be liable for failure to perform or delay in performing its obligations where that failure or delay results from events beyond its reasonable control, including but not limited to extreme weather, transport disruption, power failure, accidents, public health restrictions, or industrial action.

14.2 In such circumstances, the Company may suspend or reschedule services and will notify the Client as soon as reasonably practicable.

15. Variations to Terms

15.1 The Company reserves the right to amend or update these Terms and Conditions from time to time. Any revised terms will apply to bookings made after the date on which the updated terms are published or provided to the Client.

15.2 For ongoing commercial arrangements, the Company will provide reasonable notice of any significant changes to these Terms and Conditions.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them, or the services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. Severability

17.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted.

17.2 Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions.

18. Entire Agreement

18.1 These Terms and Conditions, together with any written quotation or service confirmation issued by the Company, constitute the entire agreement between the Client and the Company in relation to the services and supersede all prior discussions, correspondence and understandings.

18.2 No oral statements or representations shall be binding unless confirmed in writing by the Company.

By making a booking or using the services of Carpet Cleaners Mayfair, the Client acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.